Disappointed Identity Client
I'm so unhappy with Identity, I bought a wallet 2 weeks ago and it got damaged, I returned the wallet and was asked to pay more for a new when I bought the damaged one on credit. The difference was R130, having being their client for so long they made walk away without a wallet, not even a voucher to compensate me, I walked away with my money and cards in hand. I am so upset I was even rude to a random person which I hardly do but I couldn't believe what I experienced with Identity today.
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Identity's replyOfficial
29 Sept 2020, 08:27Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. In order for us to investigate this matter further, we kindly request you to contact us directly on ***/ ***
Hope to hear from you soon.
Kind regards,
Identity Online team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. In order for us to investigate this matter further, we kindly request you to contact us directly on ***/ ***
Hope to hear from you soon.
Kind regards,
Identity Online team
Best regards,
Identity's reply29 Sept 2020, 08:27
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. In order for us to investigate this matter further, we kindly request you to contact us directly on ***/ ***
Hope to hear from you soon.
Kind regards,
Identity Online team
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. In order for us to investigate this matter further, we kindly request you to contact us directly on ***/ ***
Hope to hear from you soon.
Kind regards,
Identity Online team
Best regards,