mM
manapo M
1 reviews | Active since Jun 2015
09 Sept 2020, 13:45
Disappointed
I’m deeply disappointed with the service I got from Identity Cresta, I was there few days to buy a blazer and I was told I’m not allowed to use fitting room. I took the blazer which I believe is my size and left. I had a very busy day. I’m not quite sure where I mis placed the slip and unfortunately when I got home the blazer it’s big. With all the prices and tags still intact I went to the store humbly requested to exchange and they refused.
Can you please fix your system so that you can either send us the slip on our emails, Because now I don’t know what am I going to do with that big blazer I bought.
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Identity's replyOfficial
22 Sept 2020, 08:49Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
Should you have any further queries, suggestions or concerns please contact us directly on ***/ ***
Kind regards,
Identity Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
Should you have any further queries, suggestions or concerns please contact us directly on ***/ ***
Kind regards,
Identity Online team
Identity's reply22 Sept 2020, 08:49
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
Should you have any further queries, suggestions or concerns please contact us directly on ***/ ***
Kind regards,
Identity Online team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
Should you have any further queries, suggestions or concerns please contact us directly on ***/ ***
Kind regards,
Identity Online team