SS
Sne S
1 reviews | Active since Oct 2015
10 Dec 2015, 19:36
disappointed
I am so disappointed at the way Identity has no interest in feedback from customers. Not only have I not got my desired garment - but when I tried to do a follow up my comments went unanswered / unattended...
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Replies (1)
Identity's replyOfficial
15 Dec 2015, 13:09Hello mxm2015,
Thank you for your post.
At Identity, we pride ourselves on offering service of international standards; we were therefore truly concerned to read of your experience.
Following our telephonic conversation, we can verify that we were able to clarify your concerns regarding this matter. We regret that you are no longer interested in the garment and apologize for the manner in which you were assisted in this regard.
Should you have any future garment requests or inquiries please feel free to contact us at *** or visit our website on identity.co.za where you can place an order online using your Identity account and have the garments delivered to your preferred address.
Yours in Fashion,
Lynn
Thank you for your post.
At Identity, we pride ourselves on offering service of international standards; we were therefore truly concerned to read of your experience.
Following our telephonic conversation, we can verify that we were able to clarify your concerns regarding this matter. We regret that you are no longer interested in the garment and apologize for the manner in which you were assisted in this regard.
Should you have any future garment requests or inquiries please feel free to contact us at *** or visit our website on identity.co.za where you can place an order online using your Identity account and have the garments delivered to your preferred address.
Yours in Fashion,
Lynn
Best regards,
Identity's reply15 Dec 2015, 13:09
Official
Hello mxm2015,
Thank you for your post.
At Identity, we pride ourselves on offering service of international standards; we were therefore truly concerned to read of your experience.
Following our telephonic conversation, we can verify that we were able to clarify your concerns regarding this matter. We regret that you are no longer interested in the garment and apologize for the manner in which you were assisted in this regard.
Should you have any future garment requests or inquiries please feel free to contact us at *** or visit our website on identity.co.za where you can place an order online using your Identity account and have the garments delivered to your preferred address.
Yours in Fashion,
Lynn
Thank you for your post.
At Identity, we pride ourselves on offering service of international standards; we were therefore truly concerned to read of your experience.
Following our telephonic conversation, we can verify that we were able to clarify your concerns regarding this matter. We regret that you are no longer interested in the garment and apologize for the manner in which you were assisted in this regard.
Should you have any future garment requests or inquiries please feel free to contact us at *** or visit our website on identity.co.za where you can place an order online using your Identity account and have the garments delivered to your preferred address.
Yours in Fashion,
Lynn
Best regards,