1 reviews | Active since Nov 2016
Difficult consultant
<p>On 16 November 2016 when to identity store a jubilee mall to buy clothes but to my suprize I was denied access to the fitting room as the dress I wanted was white,"but was told I could buy it and take it home for fitting then return it if it is not the correct size!! I do not understand why I should go through the hustle of taking the dress home while I can just fit it at the store.talk about poor customer service.that's crazy..not setting foot at that store ever again</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your complaint via our Call Centre and can verify that your concerns were raised with the manager of the store.
We believe that she has contacted you to apologize for your experience and has resolved this matter for you.
We thank you for bringing this matter to our attention and once again apologize for any inconvenience caused.
Yours in service,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge receipt of your complaint via our Call Centre and can verify that your concerns were raised with the manager of the store.
We believe that she has contacted you to apologize for your experience and has resolved this matter for you.
We thank you for bringing this matter to our attention and once again apologize for any inconvenience caused.
Yours in service,
Identity Online Team