RC
Rudi C
1 reviews | Active since Oct 2024
28 Nov 2024, 18:31
Delivery in 5-7 days (pronounced "weeks")
Placed an order on the 6th November with 5-7 day delivery. Should have been here by the 15th. Today is the 28th. Received a message saying it will arrive today before 5pm. Not sure what timezone they are operating in. Still nothing and no communication.
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Identity's replyOfficial
31 Dec 2024, 15:30Dear Rudi,
Thank you for bringing this matter to our attention and we sorry to hear of your experience.
We can confirm that your packaged was lost by the couriers and your refund was processed on 9th of December 2024.
Kind regards,
Tania
Identity customer Service
Thank you for bringing this matter to our attention and we sorry to hear of your experience.
We can confirm that your packaged was lost by the couriers and your refund was processed on 9th of December 2024.
Kind regards,
Tania
Identity customer Service
Identity's reply31 Dec 2024, 15:30
Official
Dear Rudi,
Thank you for bringing this matter to our attention and we sorry to hear of your experience.
We can confirm that your packaged was lost by the couriers and your refund was processed on 9th of December 2024.
Kind regards,
Tania
Identity customer Service
Thank you for bringing this matter to our attention and we sorry to hear of your experience.
We can confirm that your packaged was lost by the couriers and your refund was processed on 9th of December 2024.
Kind regards,
Tania
Identity customer Service