KP
KEAGAN P
1 reviews | Active since Jun 2018
24 Apr 2019, 11:35
Defective merchandise...
Hey,
I bought a grey jogger and black identity vest a few months ago at your Promenade branch...
The colour of the jogger starts to fade and the stitching of the vest is coming loose...
I lost the slip and i payed cash...
Can someone please assist...
I don't want my money back but at least a exchange...
********** 454...
Helpful (0)
Replies (3)0
Replies (3)
Identity's replyOfficial
24 Apr 2019, 12:44We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply24 Apr 2019, 12:44
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
KP
KEAGAN P's updateReviewer Update
26 Apr 2019, 14:00Yet no reply!!!!
KP
KEAGAN P's update26 Apr 2019, 14:00
Reviewer Update
Yet no reply!!!!
Identity's replyOfficial
07 May 2019, 10:52 Thank you for your post.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Identity Online team
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Identity Online team
Identity's reply07 May 2019, 10:52
Official
Thank you for your post.
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Identity Online team
When merchandise presents with a potential quality issue, our Returns Policy makes provision for the item to be assessed within six months from the date of purchase. If the Store Manager has assessed the item and is unable to establish the cause of the damage, the item is sent to our Quality Assurance department at our Head Office for further assessment.
We regret not having reached you on your telephone, and we encourage you to contact us directly on *** or via email *** to discuss your post.
Hope to hear from you soon.
Kind regards,
Identity Online team