LF
Leshomo F
1 reviews | Active since Oct 2015
03 Feb 2016, 14:48
Debit order enquiry
Im having a second problem AGAIN with Identity. I received an sms on the 30th January stating that i should have sufficient funds in my account as my debit order will go off on the 31 January 2016. Now that my account was not debited on the date specified on the SMS i received and it usually goes off between the 28th and last day of the month, i received an sms today 3 Feb 2016 stating that my account will be debited on the 3 Feb 16. Firstly i need to know why wasn't i debited the amount on the 31 Jan 16, i wasn't notified prior that this will occur and whose fault is it?. I have insufficient funds in my account and im not expecting my account to be in arrears because its not my fault. Is this the type of Customer Service the client receives at Identity? How am i supposed to recommend you to my friends and family when i come across such issues with you?, what annoys me is that this thing it's happening for the second time !!!!!<br> Please fix this !!!!<br> <br> Regards<br> Unhappy customer (Fortunate)
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Identity's replyOfficial
08 Feb 2016, 16:27Hello Tshego32,
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 30 January 2016 was not processed due to a technical error on our part. We are pleased that the error was identified and fixed.
Following our telephonic conversation we can confirm that we were able to successfully resolve your query and we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 30 January 2016 was not processed due to a technical error on our part. We are pleased that the error was identified and fixed.
Following our telephonic conversation we can confirm that we were able to successfully resolve your query and we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Yours sincerely,
Lynn
Best regards,
Identity's reply08 Feb 2016, 16:27
Official
Hello Tshego32,
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 30 January 2016 was not processed due to a technical error on our part. We are pleased that the error was identified and fixed.
Following our telephonic conversation we can confirm that we were able to successfully resolve your query and we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Yours sincerely,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and immediately conducted an investigation into this matter. Your debit order scheduled for 30 January 2016 was not processed due to a technical error on our part. We are pleased that the error was identified and fixed.
Following our telephonic conversation we can confirm that we were able to successfully resolve your query and we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on *** should you have any further enquiries.
Yours sincerely,
Lynn
Best regards,