1 reviews | Active since Oct 2015
Debit order enquiry
I have an account with Identity and they have been debiting my account every month on the 28th, however to my surprise i received a call from the call centre agent today stating my account is in arrears with R570 or R600. i asked the agent how is it possible because i had money in my account on the 28th September 2015 and she couldn't answer me, i even spoke to the manger by name of Petronella and she also could'nt give me a straight answer. I must say as customer IM REALLY REALLY DISAPPOINTED with the service that i received from Identity. Now the manager is telling me that they can go to my account and do a resubmission, how can that be done when i dont have sufficient funds in my account. Please sort this out because its not my problem that you didn't debit my account on the date you were supposed to. IM NOT HAPPY AT ALL !!!!!
Thank you for your post and allowing us the opportunity to attend to this matter for you.
As we were concerned to read about your query we liaised with our Finance Department in this regard.
We were informed that an error occurred with the debit orders which were due to be processed on 28 September 2015. This error affected some of our account holders and resulted in their bank accounts not being debited with the due amounts. We are currently still investigating the reason for this error having occurred.
Following our telephonic conversation, we confirm that we have subsequently removed the arrears from your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile for September 2015.
We once again wish to convey our sincere apologies for the error and trust that we have adequately resolve this matter for you.
Should have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Thank you for your post and allowing us the opportunity to attend to this matter for you.
As we were concerned to read about your query we liaised with our Finance Department in this regard.
We were informed that an error occurred with the debit orders which were due to be processed on 28 September 2015. This error affected some of our account holders and resulted in their bank accounts not being debited with the due amounts. We are currently still investigating the reason for this error having occurred.
Following our telephonic conversation, we confirm that we have subsequently removed the arrears from your account. Further to this, an instruction will be sent to all credit bureaus to update the status of your payment profile for September 2015.
We once again wish to convey our sincere apologies for the error and trust that we have adequately resolve this matter for you.
Should have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,