1 reviews | Active since Aug 2018
Customers treated like *********
I visited the Identity at The Glen mall and purchased a top.. On showing the top to a friend of mine she said to me this top does not look right and thats when i said to her that it was sold to me without a swing ticket also.. when we returned to the store to credit the item due to there was a mark on it and the item was not suitable.. we were spoken to rudely by the manager who insisted the top was never bought like that .. who turned the top almost upside down to show me make up marks on the reverse side on the garment.. i mean who goes into identity and checks the reverse side of a garment when purchasing, you have thousands of customers trying on your garments instore and yet you scream and make a scene and insist it was my make up..i believe this store credited this item from someone as there was no swing ticket and allowed second hand goods to be on the sales floor and now are making it my problem.. so the manager kept my item with her for the A.m to have a look since last friday and did not even take down my contact number to call me.. so the R180 spent in a reputable store like identity was honestly a waste of money.. they treat their customers with no respect.. we were asked to call customer service our self as she refused to the second time..
At Identity, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers. We would also like to assure you that Identity’ Returns Policy is fully compliant with the Consumer Protection Act (CPA).
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of both the Store Manager, and the Area Manager of the relevant store. We were informed that your return could not be authorized as it did not fully comply with the terms and conditions of our Returns Policy.
Whilst we acknowledge your frustration, we confirm that you were correctly advised that you could not be assisted with the credit, as the garment was not returned in the same condition that it was sold in.
We regret that you are dissatisfied with the outcome of your query, but trust that you will be able to accept our stance in this matter.
Regards,
Identity Online Team
At Identity, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers. We would also like to assure you that Identity’ Returns Policy is fully compliant with the Consumer Protection Act (CPA).
In line with our Returns Policy, we will happily credit or exchange all merchandise that is not suitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated for the attention of both the Store Manager, and the Area Manager of the relevant store. We were informed that your return could not be authorized as it did not fully comply with the terms and conditions of our Returns Policy.
Whilst we acknowledge your frustration, we confirm that you were correctly advised that you could not be assisted with the credit, as the garment was not returned in the same condition that it was sold in.
We regret that you are dissatisfied with the outcome of your query, but trust that you will be able to accept our stance in this matter.
Regards,
Identity Online Team