KM
Keabecwe M

1 reviews | Active since May 2016

12 May 2021, 12:30

Customer service

Thank you Asanda and Phumelele at Jabulani Mall Identity... On the 6thMay I went there to exchange the dress but the size I wanted wasn't available. They went extra mile to check at other stores for me... I ended up getting size at Vaal Mall Identity

I was not sure whether to go to Vaal Mall the lady who answered and assisted us regarding the size, her telephone etiquette is lacking, she sounded bored and didn't even get my name. When I got to Vaal Mall I told her she can't talk like that on a business phone, but she didn't look interested instead her colleague apologized on her behalf.

I ended up going and got the dress and size I wanted, Thanks to Identity Jabulani.

And Thank you to the Lady who assisted me to choose that dress at Identity Maponya, Her customer service will make you buy more. I love it.

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Replies (1)
Identity
Identity's reply13 May 2021, 11:07
Official
Thank you for your compliment! 

We appreciate you taking the time to let us know about your experience. At Identity, we always strive to provide our valued customers with a constant standard of international customer service excellence. 

We are pleased to hear that our staff was able to exceed your expectations and would like to thank you for your support. 
We look forward to having you as a customer for years to come.
 
 Yours in fashion, 

Identity Online Team