1 reviews | Active since Nov 2015
CUSTOMER SERVICE CONSULTANTS BAD ATTITUDE
I CALLED THE IDENTITY CUSTOMER SERVICE AND SPOKE TO A CONSULTANT BY THE NAME OF KASHIEFA ARENDSE. I WAS CONFUSED ABOUT MY AVAILABLE CREDIT AND NEEDED AN EXPLANATION AS TO WHY MY CREDIT BALANCE WAS NOT INCREASING AFTER 4 CONSECUTIVE PAYMENTS.MY QUERY ABOUT MY ACCOUNT VERY QUICKLY TURNED INTO A COMPLAINT. KASHIEFA ARENDSE HANDLED MY QUERY IN A VERY UNPROFESSIONAL MANNER, SHE HAD A BAD ATTITUDE, CUTTING ME OFF WHILE I WAS SPEAKING, WHEN ASKED TO SPEAK TO A MANAGER SHE TOLD SHE TOLD ME SHE WILL HAVE TO DROP THE THE CALL IF I DO NOT WANT TO SPEAK TO HER. KASHIEFA ARENDSE DEFFINIATLY HAS NO CUSTOMER SERVICE ETIQUETTE AND DEFFINIATLY NEEDS MORE TRAINING ON HOW TO HANDLE AN UPSET CUSTOMER AS SHE MIGHT BE THE REASON WHY MANY CUSTOMERS WILL END UP CLOSING THERE ACCOUNTS WITH IDENTITY.
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect.
As we were concerned to read of the conduct of our consultant during the call mentioned in your post, we escalated your concerns to our call centre management team to address with the consultant in question.
We regret that we were unable to reach you on the number provided in your post and would like to sincerely apologize for your experience in this regard.
We can assure you that we view issues of misconduct in a very serious light and that this matter will be addressed in earnest.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect.
As we were concerned to read of the conduct of our consultant during the call mentioned in your post, we escalated your concerns to our call centre management team to address with the consultant in question.
We regret that we were unable to reach you on the number provided in your post and would like to sincerely apologize for your experience in this regard.
We can assure you that we view issues of misconduct in a very serious light and that this matter will be addressed in earnest.
Yours sincerely,
Lynn