MN
Marisca N
1 reviews | Active since Jan 2019
05 Nov 2020, 12:47
Customer service
My husband receive a gift for his birthday but the price kimble are still on the garment i went to identity herm**** just to exchange for a bigger size and the lady at the till point told me she could not assist wirhout a slip. This is the first store a came across which does not exchange without a slip its not that i want the money just an bigger size. I think this is very bad customer serve.
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Identity's replyOfficial
12 Nov 2020, 12:31Thank you for your post.
Upon receipt of your post, we escalated your query to the relevant Management to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that upon your visit to the store, you were correctly advised and wish to further advised that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your query to the relevant Management to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that upon your visit to the store, you were correctly advised and wish to further advised that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
Kind regards,
Identity Online Team
Identity's reply12 Nov 2020, 12:31
Official
Thank you for your post.
Upon receipt of your post, we escalated your query to the relevant Management to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that upon your visit to the store, you were correctly advised and wish to further advised that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your query to the relevant Management to investigate.
We can confirm that one of our consultants tried contacting you but were unsuccessful in their attempt. Please note that upon your visit to the store, you were correctly advised and wish to further advised that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
Kind regards,
Identity Online Team