KM
Keabecwe M
1 reviews | Active since May 2016
20 Apr 2021, 12:41
Customer service
I went to the New Town Junction Branch to pay my account.
It was just okay, the cashier who was helping me was just in a hurry to go back to packing or unpacking goods as I found her busy...
Customer service can be improved
I decided to leave though I wanted to buy a gift voucher.
Thank you
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Replies (1)
Identity's replyOfficial
22 Apr 2021, 09:47Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We wish to apologise for the manner in which you felt you were attended in-store, we can confirm that was not the intention of our consultant. However, we can confirm that this matter has been addressed with the staff and hope to see you in-store again.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We wish to apologise for the manner in which you felt you were attended in-store, we can confirm that was not the intention of our consultant. However, we can confirm that this matter has been addressed with the staff and hope to see you in-store again.
Kind regards,
Identity Online Team
Identity's reply22 Apr 2021, 09:47
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We wish to apologise for the manner in which you felt you were attended in-store, we can confirm that was not the intention of our consultant. However, we can confirm that this matter has been addressed with the staff and hope to see you in-store again.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We wish to apologise for the manner in which you felt you were attended in-store, we can confirm that was not the intention of our consultant. However, we can confirm that this matter has been addressed with the staff and hope to see you in-store again.
Kind regards,
Identity Online Team