Customer service
<p>I ordered one coat @ Truworths in Standerton branch, for some reason they rang 3 coats in my account and I reversed the others and took the one I ordered but now Truworths calculated my July installment with the incorrect current balance and they refuse to recalcute it saying I am liable for paying interests charged due to incompetance of their employees and now my account is in areas.</p>
Thank you for your post.
We acknowledge receipt of your complaint via our Facebook page. We can confirm that one of our consultants contacted you on 11 August 2016 to discuss your concerns and has resolved this matter for you.
We wish to once again apologize for your experience and for any inconvenience caused due to this.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours in service,
Identity Online Team
Best regards,
Thank you for your post.
We acknowledge receipt of your complaint via our Facebook page. We can confirm that one of our consultants contacted you on 11 August 2016 to discuss your concerns and has resolved this matter for you.
We wish to once again apologize for your experience and for any inconvenience caused due to this.
Please feel free to contact us on 021- ********** or via email on ********** should you have any further enquiries, comments or suggestions.
Yours in service,
Identity Online Team
Best regards,