LJ
Leola J
1 reviews | Active since Aug 2013
19 Aug 2015, 17:08
Credit Bureas not updated
My account was handed over, when I was notified of this I immediately made a full payment towards the attorneys, I received my paid up letter, Dec 2014 up until today this has not been rectified with the Credit Bureaus and now this affected my bond application
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Identity's replyOfficial
26 Aug 2015, 07:27Hello Leola,
Thank you for affording us the opportunity to address your concerns.
Following our telephonic conversation, you informed us that the account belongs to your husband. Whilst we do not ordinarily discuss account details with any party other than the account holder, we believe that our response below does not contain any private information.
We acknowledge your frustration regarding this issue, and upon receipt of your post, referred this matter to our Legal Department to investigate and attend to.
We were informed as we were not in receipt of the paid up letter confirming that the account was settled in full, an update on your husband's credit profile could not be submitted to the credit bureaus.
We confirm that, following our email correspondence, we have received the required letter on 20 August and a request was submitted to the credit bureaus to update the status of your husband's profile held with them.
We trust that we have adequately attended to this matter for you, and should you have any further queries or feedback, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Chevola
Thank you for affording us the opportunity to address your concerns.
Following our telephonic conversation, you informed us that the account belongs to your husband. Whilst we do not ordinarily discuss account details with any party other than the account holder, we believe that our response below does not contain any private information.
We acknowledge your frustration regarding this issue, and upon receipt of your post, referred this matter to our Legal Department to investigate and attend to.
We were informed as we were not in receipt of the paid up letter confirming that the account was settled in full, an update on your husband's credit profile could not be submitted to the credit bureaus.
We confirm that, following our email correspondence, we have received the required letter on 20 August and a request was submitted to the credit bureaus to update the status of your husband's profile held with them.
We trust that we have adequately attended to this matter for you, and should you have any further queries or feedback, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Chevola
Identity's reply26 Aug 2015, 07:27
Official
Hello Leola,
Thank you for affording us the opportunity to address your concerns.
Following our telephonic conversation, you informed us that the account belongs to your husband. Whilst we do not ordinarily discuss account details with any party other than the account holder, we believe that our response below does not contain any private information.
We acknowledge your frustration regarding this issue, and upon receipt of your post, referred this matter to our Legal Department to investigate and attend to.
We were informed as we were not in receipt of the paid up letter confirming that the account was settled in full, an update on your husband's credit profile could not be submitted to the credit bureaus.
We confirm that, following our email correspondence, we have received the required letter on 20 August and a request was submitted to the credit bureaus to update the status of your husband's profile held with them.
We trust that we have adequately attended to this matter for you, and should you have any further queries or feedback, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Chevola
Thank you for affording us the opportunity to address your concerns.
Following our telephonic conversation, you informed us that the account belongs to your husband. Whilst we do not ordinarily discuss account details with any party other than the account holder, we believe that our response below does not contain any private information.
We acknowledge your frustration regarding this issue, and upon receipt of your post, referred this matter to our Legal Department to investigate and attend to.
We were informed as we were not in receipt of the paid up letter confirming that the account was settled in full, an update on your husband's credit profile could not be submitted to the credit bureaus.
We confirm that, following our email correspondence, we have received the required letter on 20 August and a request was submitted to the credit bureaus to update the status of your husband's profile held with them.
We trust that we have adequately attended to this matter for you, and should you have any further queries or feedback, kindly contact us directly on 021- *** or e-mail ***.
Kind regards,
Chevola