complaints department - non-existent

As per the mentioned order number (o***) - only the Beige Cats-eye Sunglasses was received and delivered however the Mesh Brazilian Panties was not delivered as indicated in the Whatsapp chat. Please note that one parcel was delivered with item as indicated from customer services previous response. Whilst I understand the items pending delivery (socks and green tube dress) - I did not successfully receive and sign for the following:

3-pack Mesh Brazilian Panties

Many attempts at getting the matter resolved are absolutely futile; built only for generic responses. And wheres the complaints department - non-existent.

I'm ****ed as I am forced to pay for items never received.

All items have been received however, NO 3-pack Mesh Brazilian Panties