Complaints

Good Day,

I am a very irate customer at this point because of the treatment i get from the consultants in the Call Center

I went to Key West branch on the 6th to make my instalment i asked your staff member how much needs to be paid and i was advised R400 i made that payment as per requested, today i received an sms that i am overdue by an amount of R535 of which it confused me as i made the required payment i decided to call the Call Center just to get clarity and i spoke to Jeremiah Marimutu who was very rude he was shouting at me and even asked if (i can hear myself when i speak) i don't know if this is how your staff member are being trained/taught to speak to customers i then requested to speak to the Manager of which i was transferred to Monique after 10 mins of holding i guess they were praying that i hang up Now what i want to know is how much should i pay today for my premium to remain at R450

I would like for the director to listen to the call and advise me further what actions were taken against the consultant as i am not happy at all i feel abused by Jeremiah Marimutu