Complaint: Truworths / Identity Customer Care - Repeated Harassment Due to Incorrect Contact Details

I am extremely frustrated with the ongoing calls I continue to receive from Identity / Truworths customer care regarding an account that is allegedly in arrears - an account that does NOT belong to me.

The person linked to this account is a former employee of mine from over 10 years ago, yet they are still somehow able to open accounts using my personal telephone number. This is completely unacceptable and points to a serious failure in your customer verification processes.

I have made this very clear to every single person I have spoken to this last year.

1.This is not my account. 2.I have no relationship with the account holder. 3.My number is being incorrectly and repeatedly used. 4.I have asked for my number to be removed from your system. 5.I have requested this matter be escalated to a manager/supervisor. (I was told there was no manager to speak to only a supervisor and my call got cut off) 6.Despite these repeated requests, the calls continue.

Your accounts department should - 1.Verify whether a contact number is valid before using it for collections. 2.Immediately remove incorrect contact details once notified. 3.Flag and block the number from future use.

At this point, the continued calls amount to harassment and a breach of my personal information rights.

I am requesting:

1.Immediate removal of my telephone number from all Identity / Truworths systems. 2Written confirmation that this has been done. 3.Assurance that my number will not be linked to this person again.

If this matter is not resolved urgently, I will have no choice but to escalate it further.

I expect prompt action and feedback.