complaint service refund
<p>I am disgusted by the service from identity. I bought a dress on Sunday the 5th June 2016 at promenade Mitchell's plain store. I was not happy with the dress and returned it on Monday the 6th June to adderly street cape town store. The consult said it must go back on my debit card it was swiped and I was given a receipt. I contacted the store yesterday as nothing reflected on my bank account I was told it takes up to 48hours. Today was over 48hours I went to store the consultant called the banking department they advised it takes 10-12 business days. This is unacceptable R360 I have to wait for never have I experienced this by other stores even at woolies I returned my item and they gave me the cash immediately. This is pathetic and I want the matter attended to because normal banking times it takes 48hours if it's from a different bank where do they come on 12days. R360 paid for and I must wait and come back in a week if it still do not reflect I took my bank statement the bank depart refuse to give the message directly to me which is unprofessional the consultant in store had to apologize. I want this matter sorted and I want my money!!!!!</p>
I want to be contacted immediately with a response and my money on ***!!!!
I want to be contacted immediately with a response and my money on ***!!!!
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily debit card refunds are processed in cash however some chip and pin bank cards reflect as credit cards and not as debit cards. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten days to process refunds on these cards.
This being said, we were concerned to read that you were initially misinformed regarding the duration it takes for these refunds to be processed and wish to sincerely apologize in this regard. This matter was brought to the attention of the relevant store manager to address your concerns with the store staff.
We can verify that we have been in contact with you and explained this process. We can further verify that we have followed up with our finance department who after investigation advised that the refund should reflect in your bank account today.
We once again apologize for any inconvenience caused and hope to see you in our stores again soon.
Yours sincerely,
Identity Online Team
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily debit card refunds are processed in cash however some chip and pin bank cards reflect as credit cards and not as debit cards. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten days to process refunds on these cards.
This being said, we were concerned to read that you were initially misinformed regarding the duration it takes for these refunds to be processed and wish to sincerely apologize in this regard. This matter was brought to the attention of the relevant store manager to address your concerns with the store staff.
We can verify that we have been in contact with you and explained this process. We can further verify that we have followed up with our finance department who after investigation advised that the refund should reflect in your bank account today.
We once again apologize for any inconvenience caused and hope to see you in our stores again soon.
Yours sincerely,
Identity Online Team