NP
Nelly P
1 reviews | Active since Sept 2022
27 Sept 2022, 16:20
Complaint: Mistaken as account holder for another person
Identity store has been calling and sms my cellphone number since last year to date for an account belonging to someone else by the name of Xolisile Sixubu.
I tried to explain to them that I'm not the person above and requested that my contact details be removed from this person's account details. My plea fell on deaf ears cause they still call and sms me as Xolisile Sixubu.
I've never opened an account with Identinty SA in my life.
Helpful (0)
Replies (3)0
Replies (3)
Identity's replyOfficial
28 Sept 2022, 11:02Hi Nelly,
Thank you for your post.
We can confirm that we await your screenshots, as per our email response on 27/08/2022. Once e receive the screenshots we will further assist.
Kind regards,
Identity Online Team
Thank you for your post.
We can confirm that we await your screenshots, as per our email response on 27/08/2022. Once e receive the screenshots we will further assist.
Kind regards,
Identity Online Team
Identity's reply28 Sept 2022, 11:02
Official
Hi Nelly,
Thank you for your post.
We can confirm that we await your screenshots, as per our email response on 27/08/2022. Once e receive the screenshots we will further assist.
Kind regards,
Identity Online Team
Thank you for your post.
We can confirm that we await your screenshots, as per our email response on 27/08/2022. Once e receive the screenshots we will further assist.
Kind regards,
Identity Online Team
NP
Nelly P's updateReviewer Update
28 Sept 2022, 11:13 I've emailed the screenshot. Awaiting feedback as per the email response received on 28/09/2022 saying my query has been escalated to the relevant department to be resolved.
NP
Nelly P's update28 Sept 2022, 11:13
Reviewer Update
I've emailed the screenshot. Awaiting feedback as per the email response received on 28/09/2022 saying my query has been escalated to the relevant department to be resolved.
Identity's replyOfficial
29 Sept 2022, 10:58Hi Nelly,
Thank you for your email and post.
We wish to advise that we escalated this matter to the relevant Management to investigate. We wish to further confirm that your contact has been removed and will not be receiving any communication from us.
We sincerely apologise for any frustration caused.
Kind regards,
Identity Online Team
Thank you for your email and post.
We wish to advise that we escalated this matter to the relevant Management to investigate. We wish to further confirm that your contact has been removed and will not be receiving any communication from us.
We sincerely apologise for any frustration caused.
Kind regards,
Identity Online Team
Identity's reply29 Sept 2022, 10:58
Official
Hi Nelly,
Thank you for your email and post.
We wish to advise that we escalated this matter to the relevant Management to investigate. We wish to further confirm that your contact has been removed and will not be receiving any communication from us.
We sincerely apologise for any frustration caused.
Kind regards,
Identity Online Team
Thank you for your email and post.
We wish to advise that we escalated this matter to the relevant Management to investigate. We wish to further confirm that your contact has been removed and will not be receiving any communication from us.
We sincerely apologise for any frustration caused.
Kind regards,
Identity Online Team