yM
yvette M
1 reviews | Active since Jun 2015
11 Jun 2015, 14:49
complaint
On the 09th of June 2015 @ about 16:40,I went to Identity at Ermelo then decided to buy some clothes. When I arrive at the till,I was told by 2 employees that they have already cashed up,they can't help me . I responded by \don't you want me to pay "their respond was we were not aware there's still customers in the shop. While talking another customer came to pay too"
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Identity's replyOfficial
24 Jun 2015, 15:54Hello ymaifo,
We apologise for the delay in our response to your query.
Service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Our consultants deviated from our procedure regarding our store's trading times as customers are allowed to enter, pay or purchase in our stores up until the store's closing time.
For this reason we have escalated your concerns to the Store Manager of our store mentioned in your post. We were informed that a new manager has now taken over this store however you were contacted by the previous manager who was overseeing the store during the time of the day of your visit. We believe that she has apologised to you for the service received on the day and further informed the current Manager of the incident to address with the staff members involved.
We once again apologise for the delay in our response and for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further concerns or suggestions, please feel free to contact us on *** or via email on ***.
Yours earnestly,
Lynn
We apologise for the delay in our response to your query.
Service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Our consultants deviated from our procedure regarding our store's trading times as customers are allowed to enter, pay or purchase in our stores up until the store's closing time.
For this reason we have escalated your concerns to the Store Manager of our store mentioned in your post. We were informed that a new manager has now taken over this store however you were contacted by the previous manager who was overseeing the store during the time of the day of your visit. We believe that she has apologised to you for the service received on the day and further informed the current Manager of the incident to address with the staff members involved.
We once again apologise for the delay in our response and for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further concerns or suggestions, please feel free to contact us on *** or via email on ***.
Yours earnestly,
Lynn
Best regards,
Identity's reply24 Jun 2015, 15:54
Official
Hello ymaifo,
We apologise for the delay in our response to your query.
Service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Our consultants deviated from our procedure regarding our store's trading times as customers are allowed to enter, pay or purchase in our stores up until the store's closing time.
For this reason we have escalated your concerns to the Store Manager of our store mentioned in your post. We were informed that a new manager has now taken over this store however you were contacted by the previous manager who was overseeing the store during the time of the day of your visit. We believe that she has apologised to you for the service received on the day and further informed the current Manager of the incident to address with the staff members involved.
We once again apologise for the delay in our response and for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further concerns or suggestions, please feel free to contact us on *** or via email on ***.
Yours earnestly,
Lynn
We apologise for the delay in our response to your query.
Service excellence and providing our customers with an effortless shopping experience is of fundamental importance to us. Our consultants deviated from our procedure regarding our store's trading times as customers are allowed to enter, pay or purchase in our stores up until the store's closing time.
For this reason we have escalated your concerns to the Store Manager of our store mentioned in your post. We were informed that a new manager has now taken over this store however you were contacted by the previous manager who was overseeing the store during the time of the day of your visit. We believe that she has apologised to you for the service received on the day and further informed the current Manager of the incident to address with the staff members involved.
We once again apologise for the delay in our response and for any inconvenience caused as a result of this matter and trust that we were able to adequately attend to your concerns.
Should you have any further concerns or suggestions, please feel free to contact us on *** or via email on ***.
Yours earnestly,
Lynn
Best regards,