Complaint

Good day

To whom it may concern. I would like to bring to your attention that I hate being harassed with calls and sms’s when I have made a payment. For some certain reason I could not pay my account in time for the month of November and I called in to inform you guys that I will be making a double payment for November and December on the 17th or 18th December. I then went to a Gugulethu Store just after 4 on the 14th December 2017 which is a date before agreed date. I got an sms this morning demanding payment then I called the call centre which advised me to call head office and I did call spoke to a lady who advised me that she can see the payment but it will update tomorrow and she also explained to me why my instalment increase & my voucher will also impact on the balance of the account not on the instalment itself. I do not know how you guys calculate your instalment figures cause on my understanding it is generated from the total owing balance. If then the voucher is impacting the total balance owed automatically monthly instalment should decrease as the balance owing decrease but then again I do not know your procedures. What is really annoying me the fact that after I spoke to two people from call centre and head office a lady by the name of Alicia called me again and demanded that I go pay an owing amount, I then explained to her that I payed at a store I Gugulethu & even told her the story above. She then insisted that I scan and emailed the proof of payment which I refused to do. I then made a conference call with the head office spoke to a guy by the name of Vusani who also explained to this Alicia lady that I have made a payment and its going to update tomorrow. Despite that the lady wanted me to send proof of payment as it is a procedure. I seriously do not want to get involved in your netigrities and procedures but as a customer I payed the account which acknowledge is my responsibility whatever comes after that I am not interested and I do not want to receive calls and sms’s about payments. I will pay this account and close cause I do not want such drama in my life.

Thank you Regards

Odwa Tamba