Complain

I have to stand more an hour to pay at Identity store Germiston cos only two person were work on the month-end weekend when I ask where is manager they tell me the manager is off , what kind of a manger getting off days on a busy days like festive. Why can't Identity store hire extra people for festive so that customers won't wait too long on line and get better customer service it shows the Identity they don't care about their customers the only care about our money