TP
Taruna P
1 reviews | Active since Jul 2011
24 Jul 2015, 10:54
Collections Method
Never in my life have I been SO badly harassed by any company for missing ONE payment.<br> I was forced to change jobs recently but was more than willing and able to make a double payment this month.<br> <br> I called 3 times to make Identity aware of my situation but your call centre agents are so ill equipped to deal with clients that are having a difficult time, that i didn't even bother.<br> <br> I'm now sitting with threats which include 2 letters, 1 email, and 5 calls from Identity - do you think its ok to deal with customers in such an off putting manner? <br> <br> You constantly throw credit limit increases at us (bearing in mind that you cater to a very young market) but this is what we get in return for supporting your business.<br> <br> I strongly suggest that you revise your credit lending scheme because this will cause a lot of unnecessary bad credit ratings for an already struggling youth.<br> <br> I think your brand communication is really pathetic. I will pay this account and never step foot in Identity/ Truworths ever again and don't you dare send a single communication about opening an account with you assholes
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Identity's replyOfficial
29 Jul 2015, 15:02Hello TPG143,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We trust that the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely
Lynn
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We trust that the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely
Lynn
Best regards,
Identity's reply29 Jul 2015, 15:02
Official
Hello TPG143,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We trust that the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely
Lynn
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
We are pleased to confirm that your account has subsequently been brought up to date with payment.
We trust that the attention afforded to your query has reassured you of your importance to our company and that you will reconsider your decision to close your account with us.
Yours sincerely
Lynn
Best regards,