Clueless

I opened an Identity account after receiving a clearance certificate. Used the certificate to open the account. Consumer friend then flagged it as being under debt review and my account is blocked now. They just refuse to open it because there is a outstanding balance and it's under debt review, yet there is no valid court order placing this account under debt review. I have never even owned a Identity account until April of 2023. A month after clearance from debt review. An yes there will an outstanding balance. It's a new account that I have been using that was opened after clearance. Consumer friend now wants me to pay up the account before I can use them again. The more I ask for a valid court order indicating the accounts are under debt review the less assistance I get. Only a call centre agent that has no grasp of the law telling me it's my fault. Identity how is there such a communication gap between you and consumer friend? You are in possession of that certificate requested upon opening the account.