1 reviews | Active since Apr 2014
change of surname
since may 2012 i have been trying to get my surname to be changed from Dhludhlu to Sithole,i have submitted every document they required from me,i tried twice a year every year to change my surname but identity does not respond each and every year i would go to different retails in witbank to get my last name change i even tried to go to one identity in Johannesburg to change it and still no luck.am fed up with identity failing to do one thing for me ,i pay them well on my account i expect them to treat me well and do what i require on my account .just change my personal details.can someone just do their job and change my surname and use all the document i have been submitting for the past 3 years.just change the surname how hard can that be and stop sending me messages telling me to pay, i owe you nothing .take that energy use it to change my surname.FED UP CUSTOMER REALLY FED UP.
Thank you for bringing this matter to our attention.
We have investigated this matter and have established that despite your previous requests, your details have not yet been updated on our records. Nor have we been able to trace any requests to do so.
We can however confirm that on 23 February 2015, subsequent to us receiving this post and the requested documents, your details have been updated on our records and a replacement card was re-issued on your account reflecting your updated surname. Special arrangements have been made to have your card delivered to you within the next five to seven working days.
We realise that you have been inconvenienced and would like to apologise for any frustration caused as a result of this issue.
We are pleased that we have resolved this matter in a satisfactory manner. Should you require any further assistance, please feel free to contact us on ***, or send an e-mail to ***.
Kind regards,
Chevola
Thank you for bringing this matter to our attention.
We have investigated this matter and have established that despite your previous requests, your details have not yet been updated on our records. Nor have we been able to trace any requests to do so.
We can however confirm that on 23 February 2015, subsequent to us receiving this post and the requested documents, your details have been updated on our records and a replacement card was re-issued on your account reflecting your updated surname. Special arrangements have been made to have your card delivered to you within the next five to seven working days.
We realise that you have been inconvenienced and would like to apologise for any frustration caused as a result of this issue.
We are pleased that we have resolved this matter in a satisfactory manner. Should you require any further assistance, please feel free to contact us on ***, or send an e-mail to ***.
Kind regards,
Chevola