LR
Lauren R

1 reviews | Active since Nov 2012

15 Jul 2024, 12:22

Can I get my money as cash immediately because you take my money as cash immediately

If I could give a zero I would. How is it that when I buy with my card you take my money immediately but when I return things I have to wait to get my money back. This is very frustrating because we all have things to do and don't want to be frustrated and annoyed like this. This is exactly why I don't want to buy from you anymore. Nobody wants to be frustrated like this

0
Replies (1)
Identity
Identity's reply21 Aug 2024, 15:21
Official
 Dear Lauren,
 
 Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
      
 We always aim to improve our service offering and appreciate the feedback.  Kindly forward your proof of payment to the email *** in order for us to assist.
      
 Regards,
 
 Tania
 Identity Customer Service