VL
Veunette L
1 reviews | Active since Jan 2021
24 Jun 2022, 09:01
Call Harassments!!
If there were a zero star I would give it!! I am boiling with anger! I am seriously considering taking you to my lawyers! I am being HARRASSED with phone calls every damn day EVEN after I have made arrangements, I receive up to 7 ****** calls EVERYDAY!!!! Thanks to that I have gotten a warning at my job for answering your damn calls telling the SAME story over and over again!! I have never in my life encountered such a situation by anyone I have accounts with. I am going to close my account and I will NEVER in my life support you again and I'll make sure no one of my friends and family support you as well. Even if you are the last clothing store on earth I'll rather make clothes myself than support you!!!
Helpful (0)
Replies (3)0
Replies (3)
Identity's replyOfficial
05 Jul 2022, 14:09Hi Veunette,
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
Best regards,
Identity's reply05 Jul 2022, 14:09
Official
Hi Veunette,
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement. It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected. We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
Best regards,
VL
Veunette L's updateReviewer Update
06 Jul 2022, 21:16I have tried contacting all 10 numbers you called me from. The same outcome of "we are experiencing technical difficulties, please try again."
Honestly I AM TIRED of getting calls from you AFTER arrangements has been made to get my account of R371 up to date.
Being called 7 ****** times a day. Yes 7 times is RIDICULOUS!!
I have reveiced a warning at work because of you. Just a quick question/ wake up call. If i lose my current job (in these times where jobs are scares) BECAUSE OF YOUR HARAS*****T.. WHERE WILL I BE ABLE TO PAY YOUR VALUABLE R371,77??
IF I CAN'T FEED MY HUSBAND BECAUSE OF YOU? HOW WILL I BE ABLE TO PAY YOUR R371,77?
STOP HARASSING PEOPLE! Everyone is not doing as well as this "thriving business"
Kind regards
A kind and frustrated customer
Honestly I AM TIRED of getting calls from you AFTER arrangements has been made to get my account of R371 up to date.
Being called 7 ****** times a day. Yes 7 times is RIDICULOUS!!
I have reveiced a warning at work because of you. Just a quick question/ wake up call. If i lose my current job (in these times where jobs are scares) BECAUSE OF YOUR HARAS*****T.. WHERE WILL I BE ABLE TO PAY YOUR VALUABLE R371,77??
IF I CAN'T FEED MY HUSBAND BECAUSE OF YOU? HOW WILL I BE ABLE TO PAY YOUR R371,77?
STOP HARASSING PEOPLE! Everyone is not doing as well as this "thriving business"
Kind regards
A kind and frustrated customer
VL
Veunette L's update06 Jul 2022, 21:16
Reviewer Update
I have tried contacting all 10 numbers you called me from. The same outcome of "we are experiencing technical difficulties, please try again."
Honestly I AM TIRED of getting calls from you AFTER arrangements has been made to get my account of R371 up to date.
Being called 7 ****** times a day. Yes 7 times is RIDICULOUS!!
I have reveiced a warning at work because of you. Just a quick question/ wake up call. If i lose my current job (in these times where jobs are scares) BECAUSE OF YOUR HARAS*****T.. WHERE WILL I BE ABLE TO PAY YOUR VALUABLE R371,77??
IF I CAN'T FEED MY HUSBAND BECAUSE OF YOU? HOW WILL I BE ABLE TO PAY YOUR R371,77?
STOP HARASSING PEOPLE! Everyone is not doing as well as this "thriving business"
Kind regards
A kind and frustrated customer
Honestly I AM TIRED of getting calls from you AFTER arrangements has been made to get my account of R371 up to date.
Being called 7 ****** times a day. Yes 7 times is RIDICULOUS!!
I have reveiced a warning at work because of you. Just a quick question/ wake up call. If i lose my current job (in these times where jobs are scares) BECAUSE OF YOUR HARAS*****T.. WHERE WILL I BE ABLE TO PAY YOUR VALUABLE R371,77??
IF I CAN'T FEED MY HUSBAND BECAUSE OF YOU? HOW WILL I BE ABLE TO PAY YOUR R371,77?
STOP HARASSING PEOPLE! Everyone is not doing as well as this "thriving business"
Kind regards
A kind and frustrated customer
Identity's replyOfficial
19 Jul 2022, 12:15Hi Veunette,
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Kind regards,
Identity Online Team
Best regards,
Identity's reply19 Jul 2022, 12:15
Official
Hi Veunette,
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
Kind regards,
Identity Online Team
Best regards,