BM
Botlhale M

1 reviews | Active since Aug 2020

29 Aug 2020, 06:19

Call harassment and inconsiderate

Identity employees have been calling me every day about my account in arrears. Been asked about my personal information which is none of their business. I told them I have been retrenched, they don't want to listen these guys ! It's irritating and unprofessional . You skip one payment, they haunt you like a dog! You don't call people to remind them about their debt every day ! You don't do that! Especially when they lost their job!

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Replies (1)
Identity
Identity's reply14 Sept 2020, 08:38
Official
Thank you for your post.

We acknowledge your frustration and have escalated your concerns raised to the relevant 
department to address.

We wish to advise that we are unable to contact you, and would like to request you to contact us directly on *** or via email ***  for assistance.

Hope to hear from you soon.

Kind regards,

Identity Online team