CvdW
Chante van der Walt
1 reviews | Active since Apr 2021
16 Mar 2023, 14:15
Bull**** shop!
Horrible experience, i went in with my ID to fully activate my account. My fiance got declined because of his ID book. I then told them to CLOSE MY ACCOUNT but surprise surprise, this morning i get an sms that i must still register it fully?! ****ING CLOSE THE ACCOUNT AS I ASKED YOU TO DO INSTORE! WHY DID I THEN HAVE TO TALK TO A 3RD PERSON ON YOUR SHOP PHONE LINE! IF ITS NOT OFF BEFORE MONTH END I WILL TAKE FURTHER ACTION!
PHONE ME TODAY - 16TH MARCH 2023 ON ***!
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Replies (1)
Identity's replyOfficial
06 Apr 2023, 16:37 Dear Chante, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us when its a convenient time to contact you.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us when its a convenient time to contact you.
Regards
Tania Identity Customer Service
Best regards,
Identity's reply06 Apr 2023, 16:37
Official
Dear Chante, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us when its a convenient time to contact you.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve. Kindly inform us when its a convenient time to contact you.
Regards
Tania Identity Customer Service
Best regards,