1 reviews | Active since Jun 2012
being sick is not a choice
I've been a loyal a customer of yours never missed a payment always paying more than I should have but in may unforeseen circumstances occurred in my life had hospitalized due to that my last 3 months instalments r due which I'm ware off was abuse by your staff at some point one consultant told me being in hospital does not excuse not paying my account which i understand it is a business but she was not suppose to say that i was even threaten buy one staff member who told me that my credit limit will be reduced i am not saying don't do ure business but the way i was harassed being sick as i am it was really uncalled for and really the only thing i asked was i will pay the outstanding balance all of it in the month of September and October the 20th in two months the account will be up-to-date but if my limits are reduced i will take it up as i have only comeback to work today was discharged on Monday please advised your staff not to call me as no one reminded me b4 i was sick to pay my accounts i always did it myself no one complained when i paid too much but now this happens i being threaten thank u. i was told the reason i will never get a limit increase is cause of this wow
Thank you for your post.
We are sorry to hear about your situation and wish you a speedy recovery.
We acknowledge your frustration in this regard, and wish to apologize the manner in which the collections process was conducted. Upon reviewing your account we established that your account is being handled by an outside collector Blake and Associates to do collections on our behalf.
We have therefore, escalated your service concerns to their management team to address with the staff members involved. We were informed that they have emailed you to apologize for the conduct of the staff members, after their attempts to call you were regretfully unsuccessful.
In line with our credit agreement, Truworths may at its discretion, increase or decrease the credit limit made available to a customer, based on the manner in which the account is conducted.
We trust that we have adequately responded to your query and were able to clarify your concerns.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We are sorry to hear about your situation and wish you a speedy recovery.
We acknowledge your frustration in this regard, and wish to apologize the manner in which the collections process was conducted. Upon reviewing your account we established that your account is being handled by an outside collector Blake and Associates to do collections on our behalf.
We have therefore, escalated your service concerns to their management team to address with the staff members involved. We were informed that they have emailed you to apologize for the conduct of the staff members, after their attempts to call you were regretfully unsuccessful.
In line with our credit agreement, Truworths may at its discretion, increase or decrease the credit limit made available to a customer, based on the manner in which the account is conducted.
We trust that we have adequately responded to your query and were able to clarify your concerns.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn