MD
Mahlomola D
1 reviews | Active since Mar 2010
03 Mar 2015, 16:33
Bad & Worst Service
I bought a red embellished skinny jersey ***5 at Identity the pas Saturday the 28/03/15 and the next day Sunday the 01/03/15 I returned that jersey because my sister bought me a similar jersey. I bought with a cheque card and to date I have not received my refund which was supposed to be returned the same day. I spoke to Vinolia and she told me that my refund will be paid in 12 days. It is not fair, I do not have an account with this shop and will NEVER have such any account with this shop. PLEASE REFUND ME LATEST BEFORE THE END OF TOMORROW.
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Replies (1)
Identity's replyOfficial
05 Mar 2015, 17:01Hello ntshepe,
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
Upon investigating the concerns raised, we verified that your original purchase was made using a cheque card, and as such, the funds had to be transferred back onto that card.
We have been informed that that the funds are no longer in our bank account. We also established that one of our consultants explained to you that it will take about 10 to 12 working days for the money to reflect onto your account.
We regret that you are not pleased with the outcome to your query, but ask that you please accept our sincere apologies for the inconvenience this matter has caused you.
If you require any further assistance please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
Upon investigating the concerns raised, we verified that your original purchase was made using a cheque card, and as such, the funds had to be transferred back onto that card.
We have been informed that that the funds are no longer in our bank account. We also established that one of our consultants explained to you that it will take about 10 to 12 working days for the money to reflect onto your account.
We regret that you are not pleased with the outcome to your query, but ask that you please accept our sincere apologies for the inconvenience this matter has caused you.
If you require any further assistance please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Best regards,
Identity's reply05 Mar 2015, 17:01
Official
Hello ntshepe,
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
Upon investigating the concerns raised, we verified that your original purchase was made using a cheque card, and as such, the funds had to be transferred back onto that card.
We have been informed that that the funds are no longer in our bank account. We also established that one of our consultants explained to you that it will take about 10 to 12 working days for the money to reflect onto your account.
We regret that you are not pleased with the outcome to your query, but ask that you please accept our sincere apologies for the inconvenience this matter has caused you.
If you require any further assistance please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
Upon investigating the concerns raised, we verified that your original purchase was made using a cheque card, and as such, the funds had to be transferred back onto that card.
We have been informed that that the funds are no longer in our bank account. We also established that one of our consultants explained to you that it will take about 10 to 12 working days for the money to reflect onto your account.
We regret that you are not pleased with the outcome to your query, but ask that you please accept our sincere apologies for the inconvenience this matter has caused you.
If you require any further assistance please contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Best regards,