SM
Sibusiso M
1 reviews | Active since Oct 2016
09 Feb 2019, 12:27
Bad service from Rosebank mall branch lady!!!
I app**** online for an identity account, i was approved. Was given a phone call to go to the nearest store i went to Rosebank mall branch around 11h30 i found a lady and a gentleman at the till.
the lady at the till refused to activate my account said my ID document is invalid *its a green card* but she refused said its not accepted apparently their system doesn't allow these types or ID books ,after I was called assessments done and approved.
why the hell would a consultant do that ,i demand an apology from her that bad service!!!!!
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Identity's replyOfficial
14 Feb 2019, 14:07Thank you for your post.
We were concerned to read of your experience during your recent visit to one of our stores.
Upon receipt of your query, we escalated your concerns raised to the relevant Store Manager to address. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies, and further verify that this matter in the interim has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you however require assistance with any other matter of concern, please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Identity's reply14 Feb 2019, 14:07
Official
Thank you for your post.
We were concerned to read of your experience during your recent visit to one of our stores.
Upon receipt of your query, we escalated your concerns raised to the relevant Store Manager to address. We can confirm that the Store Manager has been in contact with you to convey our sincerest apologies, and further verify that this matter in the interim has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you however require assistance with any other matter of concern, please contact us on *** or via email on ***.
Kind regards,
Truworths Online Team