Bad Service

Identity is lo9sing its cool honestly, I recently had an encounter at Identity Sandton City were I made an exchange for a item I bought there because it was a small size. I had the proof of purchase but guess what I was told to provide them with the bank card I used when I made the purchase imagine my partner used his card when paying for that item but luckily the exchange was only done because I had ask him to give me his bank card otherwise I would left the store without getting assistance buy my question now is fo they even comply with poppi act when they request for people's bank card for a simple exchange which has got their personal details including the card number and svv that any person could use to make a transaction. This kind of service was my first experience in 20years, I've never been oppressed by any Identity branch in wanting my bank card for an exchange. This is the reason why they struggle with sales, their policies are more focused on the their interest. Right the item I exchange doesn't fit me because I couldn't even try it out due to the cold service and there's no way I'm going back to that store, I'd rather continue shopping at Shein as their service is splendid as they don't even ask for a card for any refund or exchange.