AL
Ali L
1 reviews | Active since Jun 2022
22 Mar 2024, 11:17
Bad service
Shocked and disappointed with the level of service I received from Identity cape town Adderley street. They refused to help me to return my item I just bought from them.
Helpful (0)
Replies (3)0
Replies (3)
Identity's replyOfficial
04 Apr 2024, 17:33Dear Ali,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Identity's reply04 Apr 2024, 17:33
Official
Dear Ali,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
AL
Ali L's updateReviewer Update
10 Apr 2024, 12:18I am writing this email to express my deep disappointment and frustration regarding the recent experience I had with identity Adderley street in Cape town. The issue has had a significant impact on me financially. We don't have Identity in Ladybrand. In order to change this item I have to travel 320 km return to change this item and this happened because of your *********** sales lady. I believe that as a valued customer, I deserve to receive better treatment and a swift resolution to this matter. I am going to suffer a lot in terms of this ordeal.
AL
Ali L's update10 Apr 2024, 12:18
Reviewer Update
I am writing this email to express my deep disappointment and frustration regarding the recent experience I had with identity Adderley street in Cape town. The issue has had a significant impact on me financially. We don't have Identity in Ladybrand. In order to change this item I have to travel 320 km return to change this item and this happened because of your *********** sales lady. I believe that as a valued customer, I deserve to receive better treatment and a swift resolution to this matter. I am going to suffer a lot in terms of this ordeal.
AL
Ali L's updateReviewer Update
02 May 2024, 19:19Never ever buy anything at Identity in Cape town Adderley Street. They are the worst
AL
Ali L's update02 May 2024, 19:19
Reviewer Update
Never ever buy anything at Identity in Cape town Adderley Street. They are the worst