Bad Service

Item: Identity
Rating: 1
Author: Lee R

Extremely disappointed after 10 years I received a call from identify informing me I am owing 8000 I informed the agent I'm retrenched now and to send me an email address where I can forward docs she didn't bother sending it I asked her why youril calling me after 10 years she said they did not have my details which is a lie cause I got the same number such poor service not happy with this I want a call from the complaints team

Helpful (0)

Replies (4)

Identity's replyOfficial

04 Feb 2020, 12:32

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Identity Online Team

Identity's reply04 Feb 2020, 12:32

Official

Lee R's updateReviewer Update

04 Feb 2020, 14:52

My contact number is *** thank you.

Lee R's update04 Feb 2020, 14:52

Reviewer Update

My contact number is *** thank you.

Lee R's updateReviewer Update

06 Feb 2020, 09:26

I am still waiting for this to be done

Lee R's update06 Feb 2020, 09:26

Reviewer Update

I am still waiting for this to be done

Identity's replyOfficial

06 Feb 2020, 19:00

Thank you for your post.

We acknowledge your frustration and escalated your concerns raised to the relevant department to address.

We can confirm that one of our consultants has been in contact with you to provide feedback and are pleased that this matter has been resolved.

Should you require any further assistance, please contact us on *** or via email ***

Kind regards,

Identity Online Team

Identity's reply06 Feb 2020, 19:00