1 reviews | Active since Jul 2011
Bad service by rude staff
<p>I've never had such bad service in my life. I tried to return boots that I bought 6 days ago and the staff refused to take it back because they said it had been worn. The boots still had its price tag on and had a bit of dust on the soles as it was on a mannequin when I bought it. When I wiped the soles off with my hands while standing with the manager and a staff member you could clearly see that the boots were brand new. The manager still refused to take back the shoes and she kept accusing me of wearing the shoes. I used to like shopping there, but I will never shop there again. I have never been this belittled in front of other people and other customers like this in my life.</p>
Upon receipt of your complaint we immediately escalated your concerns to the Area Manager of the store to investigate the concerns raised in your post.
We were informed that on the day of your visit the boots were not returned in their original packaging or condition, however as you advised that the packaging was left in store on the day the boots were purchased and the shoes had not been worn, the manager deemed it necessary to conduct a further investigation in this regard.
Whilst the manager denies having attended to you in the manner described in your post she has apologized for the way in which you felt she assisted you on the day. We believe that the manager has contacted you to discuss your concerns and has requested that you return to store in order for her to resolve this matter for you.
We acknowledge your frustration and apologize for any inconvenience caused. We trust that we have adequately attended to this matter for you.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or enquiries.
Yours Sincerely,
Identity Online Team
Upon receipt of your complaint we immediately escalated your concerns to the Area Manager of the store to investigate the concerns raised in your post.
We were informed that on the day of your visit the boots were not returned in their original packaging or condition, however as you advised that the packaging was left in store on the day the boots were purchased and the shoes had not been worn, the manager deemed it necessary to conduct a further investigation in this regard.
Whilst the manager denies having attended to you in the manner described in your post she has apologized for the way in which you felt she assisted you on the day. We believe that the manager has contacted you to discuss your concerns and has requested that you return to store in order for her to resolve this matter for you.
We acknowledge your frustration and apologize for any inconvenience caused. We trust that we have adequately attended to this matter for you.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or enquiries.
Yours Sincerely,
Identity Online Team