BAD SERVICE AND WRONG INFORMATION GIVEN

I opened an accounts with Identity on Monday 14th February 2022. I was given R750 credit . When I checked the contract I saw I made a mistake and wrote unemployed. I phoned today the 16th February 2022 to inform I pressed the wrong button as I have been employed for the same company for 13 years. I was told they would close the account and in 30 minutes I could reapply. I reapp**** 30 minutes and it declined and said I need to wait 60 days to retry. I was originally given the wrong info. As of now I am waiting for a supervisor to contact me