Bad service

I made a payment via EFT to the Identity Store StandardBank Account (***) on the 30th September and 14th October 2022. First payment was R100 and second payment was R220. I omitted to capture my identity account number as reference which is *** instead i used my initial and surname (RT Mayongo). I wrote an email to services@identity on the 15th requesting that they assist me to rectify the error and credit my correct identity account. I also went to the Identity Store Uitenhage CBD with my bank statements as proof of payments and they emailed those to their accounts department. Since then I have been receiving calls saying my account is in arreas and I must make another cash payment to the store as they don't know when the account will be rectified.Todays consultant called me from *** @ 08:19am, I am not happy with the service I received as the consultant that called me this morning threatened me about Bad ITC report if i dont make the cash payment. Can u assist me with this issue. My contact details are *** ***

Regards RT Mayongo