Bad Service

I called Identity Chatsworth on 30 April 2024 at about 09h30 and I spoke with Lionel (something starting with L) I informed him that I wanted to check stock availability of 2 items. He then asked if they are on sale and I told him that one is and the other not. He told me to hold on and I could hear him talking to someone and I suspected that he's also working as a cashier and was talking to a customer. I waited a little bit and he came back and took both style numbers and told me to wait. I waited for over 5min while I could hear him talking to a female that is perhaps an employee based on the conversation they had. Eventually I had to cut the call since he didn't even bother to update me that the system is taking longer etc.I was taken aback by the service that he provided whilst representing such a big company. Even after cutting the call he didn't bother calling back because I know that my number would have appeared which made me realize that he intentionally frustrated me.