MI
Mastoera I
1 reviews | Active since Apr 2022
14 Apr 2022, 05:33
Bad service
I have been struggling to pat my account and everytime when the collections agents contact me they are soooooo rude and is pathetic and very unprofessional I need assistance in this matter as I will not settle for it and I will be going to the ombudsman
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
20 Apr 2022, 14:09Hi Mastoera,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
Identity's reply20 Apr 2022, 14:09
Official
Hi Mastoera,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
Kind regards,
Identity Online Team
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
Kind regards,
Identity Online Team