MM
Marcell M
1 reviews | Active since May 2018
04 Mar 2022, 13:01
Bad service
It's not the first time I get this bad experience at IDENTITY DIAMOND PILLVION MALL where the manager thinks the shop belongs too him I bought my sister a dress but the dress had a cut in it she only saw it when she fitted the dress at home, she went with the slip too the dress in the exact condition we bought it and he gives and attitude stating that I must be there what if I was in another place she has the slip the product is in perfect condition why can't he assist her, what if I bought someone a gift and they want too change it should I still be there???? Because apparently it's company rules?
I've never experienced such stinking attitude either thinking of closing my account
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
17 Mar 2022, 10:56Hi Marcell,
Thank you for your post.
We wish to advise that your sister was correctly advised, for anything that has been purchased on an account, the account holder is always required to be present. As per our returns policy, returns and exchanges can be on any item that presents a manufacturing fault within the first 6 months since the date of purchase. The original proof of purchase or a gift receipt is required. Our policy is printed on the reverse side of our invoices and is available on our website www.identity.co.za
Kind regards,
Identity Online Team
Thank you for your post.
We wish to advise that your sister was correctly advised, for anything that has been purchased on an account, the account holder is always required to be present. As per our returns policy, returns and exchanges can be on any item that presents a manufacturing fault within the first 6 months since the date of purchase. The original proof of purchase or a gift receipt is required. Our policy is printed on the reverse side of our invoices and is available on our website www.identity.co.za
Kind regards,
Identity Online Team
Identity's reply17 Mar 2022, 10:56
Official
Hi Marcell,
Thank you for your post.
We wish to advise that your sister was correctly advised, for anything that has been purchased on an account, the account holder is always required to be present. As per our returns policy, returns and exchanges can be on any item that presents a manufacturing fault within the first 6 months since the date of purchase. The original proof of purchase or a gift receipt is required. Our policy is printed on the reverse side of our invoices and is available on our website www.identity.co.za
Kind regards,
Identity Online Team
Thank you for your post.
We wish to advise that your sister was correctly advised, for anything that has been purchased on an account, the account holder is always required to be present. As per our returns policy, returns and exchanges can be on any item that presents a manufacturing fault within the first 6 months since the date of purchase. The original proof of purchase or a gift receipt is required. Our policy is printed on the reverse side of our invoices and is available on our website www.identity.co.za
Kind regards,
Identity Online Team