ZK
Zama K
1 reviews | Active since Feb 2019
14 Feb 2019, 09:52
Bad service
Good day, iv been having bad service from identity lately....iv been called twice for unpaid instalments of December&January I find it very funny that they only calling Feb mnth....I make sure I pay my instalments in time even before I get paid but this is the service I get now even stuck with arears that I don't even deserve, this is very bad identity.this is the 2nd time this is happening, iam fed up&this is not worth it.
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Identity's replyOfficial
28 Feb 2019, 08:57 Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that we have removed the arrears from your account as a once-off gesture from our end.
For future reference, should you make a pre-payment on the account, we would encourage you to notify us immediately in order for us to note it accordingly on your account.
We believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that we have removed the arrears from your account as a once-off gesture from our end.
For future reference, should you make a pre-payment on the account, we would encourage you to notify us immediately in order for us to note it accordingly on your account.
We believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Identity Online Team
Best regards,
Identity's reply28 Feb 2019, 08:57
Official
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that we have removed the arrears from your account as a once-off gesture from our end.
For future reference, should you make a pre-payment on the account, we would encourage you to notify us immediately in order for us to note it accordingly on your account.
We believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Identity Online Team
We acknowledge your frustration regarding communication concerning the status of your account. However, we can verify that we have removed the arrears from your account as a once-off gesture from our end.
For future reference, should you make a pre-payment on the account, we would encourage you to notify us immediately in order for us to note it accordingly on your account.
We believe that this query has been resolved in the interim.
We encourage you to contact us for further questions and or concerns that you might have regarding the account, directly on 021- 4*** or via email ***
Kind regards,
Identity Online Team
Best regards,