BT
Berenice T
1 reviews | Active since Feb 2018
01 Feb 2019, 17:00
Bad service
Quev15 people long with 2 cashiers only. When I asked for another cashier, I'm told that she is on lunch. Then one of staff comes to ask if she must open till, but not allowed. Jenay the Manager
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Replies (1)
Identity's replyOfficial
04 Feb 2019, 14:02 At Identity, customer service excellence is of primary importance to us and we thank you for informing us of your recent experience.
Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Store Manager to attend to and we can confirm that this matter will be earnestly addressed.
We wish to apologise for the service you have received, and hope to see you soon back to our stores.
Sincere apologise,
Identity Online Team
Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Store Manager to attend to and we can confirm that this matter will be earnestly addressed.
We wish to apologise for the service you have received, and hope to see you soon back to our stores.
Sincere apologise,
Identity Online Team
Best regards,
Identity's reply04 Feb 2019, 14:02
Official
At Identity, customer service excellence is of primary importance to us and we thank you for informing us of your recent experience.
Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Store Manager to attend to and we can confirm that this matter will be earnestly addressed.
We wish to apologise for the service you have received, and hope to see you soon back to our stores.
Sincere apologise,
Identity Online Team
Our consultants and Management team are trained to professionally and efficiently assist our customers at all times. We have therefore escalated this matter to the relevant Store Manager to attend to and we can confirm that this matter will be earnestly addressed.
We wish to apologise for the service you have received, and hope to see you soon back to our stores.
Sincere apologise,
Identity Online Team
Best regards,