1 reviews | Active since Aug 2015
BAD SERVICE
I have a account with identity my id number ********** 170088 i used their fashion delivery firstly they brought a pair of jeans size 28 wrong size it was suppose to be 32 today 2018/08/07 they will a top size 30 which was suppose to be 32 and they charging for delivery 44rand so am losing all my delivery fee because they keep bringing the wrong sizes
Thank you for bringing your concerns to our attention.
According to our records, the orders for both the mentioned items were received online. These sizes reflected as a 28 and 30 respectively and were sourced and charged to your account, as per the requests received. You do have 30 days from date of purchase to exchange provided the returns criteria as listed on the website are met.
We can confirm that this has been communicated to you, and trust that we were able to acceptably clarify this matter for you.
Our customers are important to us and we hope that we have restored your faith on our delivery service.
Yours in Fashion,
Identity Online Team
Best regards,
Thank you for bringing your concerns to our attention.
According to our records, the orders for both the mentioned items were received online. These sizes reflected as a 28 and 30 respectively and were sourced and charged to your account, as per the requests received. You do have 30 days from date of purchase to exchange provided the returns criteria as listed on the website are met.
We can confirm that this has been communicated to you, and trust that we were able to acceptably clarify this matter for you.
Our customers are important to us and we hope that we have restored your faith on our delivery service.
Yours in Fashion,
Identity Online Team
Best regards,