GK
Given K
1 reviews | Active since Dec 2017
20 Dec 2017, 19:12
Bad service
I went to Westgate to buy two items on the 02/12/2017,I went back on the 03/12/2017 to exchange sizes and they told me to pay again with my bank card and the cashier said money will be refunded on my bank card within 48hrs, I called the customer center, they didn't help I called the store and the manager told me to make time and come back to the store so that they can process the refund until today no response. I call the customer center again no help. I want my money back. Please help
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Identity's replyOfficial
28 Dec 2017, 16:53Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Identity Online Team
Best regards,
Identity's reply28 Dec 2017, 16:53
Official
Thank you for your post and allowing us the opportunity to respond.
We apologise for the inconvenience caused, and we have subsequently attempted to contact you in this regard, but regret that we have been unsuccessful in our attempts. We have sent you an email in this regard and await your soonest response in order to further investigate this matter for you.
Should you have any further enquiries, please feel free to contact us on *** or via email on *** .
Yours sincerely,
Identity Online Team
Best regards,