1 reviews | Active since Sept 2015
BAD SERVICE
<p>I bought a shoe at identity last year on the 26 november and i broke up i tried to fix it by the shoe maker and iwas told its a factory fault, i contact'ed Lisa at the store i bought the shoe from, i explained my situation to her and i told her i dont have a receipt cz it was 5 months back and i moved from uitenhage, but i know exactly the day i bought the shoe and time, she told me she cant help me, i even asked her if cant she check on the system cz when a client knows the day /date they can go back and check cz i even know the amount, Its not right how they treat the clients, its very unfair to buy an expensive shoe cash and lose it in few months ,, i need them to exchange my shoe or give my money back cz they cant treat costomers right</p>
Thank you for your post and for allowing us the opportunity to respond.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards. Having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can however confirm that we have contacted you to discuss your concerns and in this regard and were able to resolve this matter for you.
We look forward to seeing you in our store again soon.
Kind regards,
Identity Online Team
Thank you for your post and for allowing us the opportunity to respond.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards. Having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can however confirm that we have contacted you to discuss your concerns and in this regard and were able to resolve this matter for you.
We look forward to seeing you in our store again soon.
Kind regards,
Identity Online Team