Bad service

<p>I opened an account with identity in september/october 2016 and they said that my identity account card will be delivered to be in 3 weeks time i have not yet recieved it and every time i go in they say yes but it keeps getting send back so i gave up another address for it to arrive at and they said it will be there in 2 weeks. Still waiting and.so I went in and asked if they cant send the card to the store the lady said no and i asked what are they going to do about the whole situation so she said she does not know i asked if i could give my work address up and she said no. What can I do because on this point I feel like closing the account.</p>