1 reviews | Active since Sept 2016
Bad returns policy at Identity Wonderboom Junction
<p>My sister in law bought a t shirt as a gift for my husband at Identity Wonderboom Junction Store 288 on 30 Jan 2017. She was here on holiday from Italy. The t shirt did not fit and I took it back on 27 Feb 2017. I did not have the cash slip, but had the price tag of the item still attached.</p> <p> </p> <p>I was informed by the staff that they could not exchange the item for a larger size without the slip. So I had to drive all the way home to search for the slip. Luckily I found it. After going back on 28 Feb I returned the item and asked for a full refund as I did not want to support a business with such an unfriendly returns policy.</p>
Thank you for your post and allowing us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item(s) returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented on return, as proof of purchase and all the requirements of our returns policy are met. This policy is also displayed on the reverse side of our invoices.
This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the required proof of purchase.
Whilst we acknowledge your frustration in this regard, we wish to advise that our customers are important to us and we go to great lengths to ensure that the merchandise we sell meets our high standards and remain current with the latest fashion trends.
Should you have any further enquiries, comments or suggestions you are welcome to contact us on *** or via email to ***.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item(s) returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented on return, as proof of purchase and all the requirements of our returns policy are met. This policy is also displayed on the reverse side of our invoices.
This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to assist the store in locating the required proof of purchase.
Whilst we acknowledge your frustration in this regard, we wish to advise that our customers are important to us and we go to great lengths to ensure that the merchandise we sell meets our high standards and remain current with the latest fashion trends.
Should you have any further enquiries, comments or suggestions you are welcome to contact us on *** or via email to ***.
Kind regards,
Identity Online Team