1 reviews | Active since Feb 2017
Bad Quality
<p>I purchase a jean on the 25th of November at Blue Route shopping center, a month passed and the buttons of the Jeans wash offed i went to the store asked them what i can do regarding this they told me unfortunately theirs nothing they can do as not there fault. On the 14 of January i went to work with same Jean know that there a button missing , on my travel the jeans ripped right through the middle i was so embarrassed i had take of my t shirt and cover up. I tried contact the company to advise them that jeans was bad quality the 1st thing they advised me is that i need the receipt clearly on the Jean stands Identity and they need send back to see what the fault is. My problem is who keeps a receipt of Clothes cause who return clothes unless you knowingly going to break it never the less i so disappoint spent so much on a jeans to wear for less than to months.</p>
Thank you for your post and affording us the opportunity to respond.
We are sorry to hear of your experience and your dissatisfaction regarding the quality of the jeans purchased at our store. We acknowledge that in line with our returns policy, any defective merchandise can be returned within 6 months from the date of purchase provided that valid proof of purchase is presented.
Stores may from time-to time request additional information in order to assist the customer with locating the proof of purchase. We attempted to contact you to obtain further details but regret that we were unsuccessful in our attempts. We have therefore sent you an email in this regard.
We trust that this matter will be successfully resolved once we have reached you and the item has been returned for assessment.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post and affording us the opportunity to respond.
We are sorry to hear of your experience and your dissatisfaction regarding the quality of the jeans purchased at our store. We acknowledge that in line with our returns policy, any defective merchandise can be returned within 6 months from the date of purchase provided that valid proof of purchase is presented.
Stores may from time-to time request additional information in order to assist the customer with locating the proof of purchase. We attempted to contact you to obtain further details but regret that we were unsuccessful in our attempts. We have therefore sent you an email in this regard.
We trust that this matter will be successfully resolved once we have reached you and the item has been returned for assessment.
Kind regards,
Identity Online Team
Best regards,